Contact us
Last updated: 27 July 2026
Email is the fastest way to reach us. Write from the email address on your Minuto account so we can find your calls and payments quickly.
Who to write to
| What you need | Where to write | We reply within |
|---|---|---|
| General support, account help, expert onboarding | info@riocloudsolutions.com | 2 working days |
| Refunds, billing, payouts | info@riocloudsolutions.com | Acknowledged in 2 working days, decided in 7 |
| Privacy — access, correction, deletion of your data | info@riocloudsolutions.com | 30 days |
| Complaints and grievances | info@riocloudsolutions.com | Acknowledged in 24 hours, resolved in 15 days |
| Legal notices and law enforcement requests | info@riocloudsolutions.com and by post to the address below | As required by law |
Grievance Officer
In line with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and with the Digital Personal Data Protection Act, 2023, the following officer handles complaints from users of Minuto.
- Name
- Piyush (RioCloud Solutions)
- Designation
- Grievance Officer
- Phone
- +91 75085 83782 (also on WhatsApp)
- Postal address
- Chandigarh, India
- Working hours
- Monday to Saturday, 9:00 AM to 7:00 PM IST
How we handle a grievance
- We acknowledge your complaint within 24 hours of receiving it.
- We investigate — which may include reviewing call and payment records and asking the other party for their account.
- We resolve the complaint within 15 days and write to you with the outcome and the reasons.
To help us act quickly, include your name, your registered email, the date and time of the call, the expert or client involved, the payment reference if money is involved, and what you would like us to do.
If you are not satisfied with our response
- For personal data complaints, you may escalate to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023, after first raising the matter with us.
- For payment complaints, you may also contact Razorpay's grievance channel, since Razorpay processes payments on our platform.
- For consumer complaints, you may approach the appropriate consumer forum under the Consumer Protection Act, 2019, or the National Consumer Helpline.
- Complaints about an expert's professional conduct may also be raised with that profession's regulator or council. Minuto is not a regulator and cannot adjudicate professional misconduct.
Business details
- Operating entity
- RioCloud Solutions
- Registered address
- Chandigarh, India
A note before you write
Minuto is a technology and payments platform. We cannot answer professional questions ourselves, review the advice an expert gave you, or tell you whether it was right — we do not provide professional advice and we do not verify the correctness of advice given by experts. For that, speak to a qualified professional. What we can do is fix account problems, sort out payments and refunds, and act on complaints about conduct on our platform.
Minuto is not an emergency service. In a medical emergency or a situation of immediate danger, contact your local emergency services.